Skip to main content

Rentova SMS Notifications — How to Opt In

Rentova is property-management software. It sends account notifications by text message to the people who use it — residents, vendors, property owners and property-management staff — only after they opt in.

Last updated

About the program

Messages are sent by Rentova. Residents receive rent-due reminders; vendors receive notices of new work orders assigned to them; and anyone who opts in receives a confirmation text. Message frequency varies with account activity. Message and data rates may apply.

How to opt in

A property manager invites a person to Rentova by email. The invitation link opens the page below, where the person chooses a password and may enter a mobile phone number and tick the text-message box. The box is unticked by default, and opting in is optional: the account is created whether or not the box is ticked. Links to our Terms of Service and Privacy Policy appear directly beneath the box. A number is required only when the box is ticked.

The text-message section of the Rentova invitation page: a mobile phone number field, an unticked consent box with its full wording, links to the Terms of Service and Privacy Policy directly beneath it, and a Set my password button.
The text-message section of the invitation page. The phone number shown is fictional test data.
The whole Rentova invitation page: the Rentova name at the top, an email field, two password fields, the mobile phone number field, the unticked text-message consent box, the Terms of Service and Privacy Policy links, and a Set my password button.
The whole invitation page as a new resident sees it. The email address and phone number shown are fictional test data. Select either image to open it full size.

The consent box reads, word for word:

I agree to receive account, maintenance, and payment SMS notifications from Rentova. Message and data rates may apply. Message frequency varies. Reply STOP to cancel, HELP for help.

When the box is ticked, Rentova records the opt-in with the date and time, the IP address and the browser it came from. Staff users can also opt in, or out, with the same box and the same wording under Settings → Profile after signing in.

How to opt out

Reply STOP to any message to stop receiving texts; you will receive one confirmation and nothing further. Staff users can also untick the box under Settings → Profile.

How to get help

Reply HELP to any message, or email support@rentova.com.

Terms and privacy

Both documents have a section titled “SMS/Text Messaging Program” that covers these messages, including how mobile information is handled: read our Terms of Service and our Privacy Policy.